1. Drop – Ship returns
Special Order/Custom items and Manufacturer Direct items cannot be returned or exchanged unless the wrong item was shipped, the item inside the box does not match the shipping label, or the item was damaged upon receipt. If the item was damaged during shipping, refuse acceptance of the package.
3. Returns procedure
In order to take advantage of your rights under this returns policy you must provide the following documentation at the time of initial claim:
(Please note that the PO # and Item # are the essential details needed – Sales Order #, Invoice # and delivery date info can normally be tracked in our system using the PO and Item number.)
Goods must be in good sellable condition with all the original packaging, hardware, and the UPC label. Specifically for products sold in sealed packages, should remain sealed when returned or exchanged.
5.2 Returns transportation cost
All transportation cost in relation to any returns are to be paid by / charged to the customer unless previously agreed in writing. The exception to this is when the product is being returned because of manufacturer defect or surface warranty. If it arrives damaged and is refused the shipper pays.