Revision Date: 23rd May 2018
Any definitions used in this Policy shall have the same meanings as provided in our terms and conditions.
1. WHO WILL HOLD YOUR INFORMATION?
1.1. Your information will be held by Bi‑silque SA (“we”) is a company registered in Portugal (Company No.500924502 and our registered office is at Rua Cais da Estação, Nº340, 3885-528 Esmoriz, P.O. Box 43.
1.2. If our business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.
1.3. User data may be transferred outside the European Union when, according to the terms set out in Article 49º of the General Data Protection Regulation:
- It is necessary for the execution of some type of contract between the holder of the data and the person responsible for its treatment;
- It is necessary or legally required for the protection of an important public interest, for the declaration or exercise/defence of a right in a judicial process.
2. THE INFORMATION ABOUT YOU WHICH WE COLLECT MAY INCLUDE
2.1. Personal contact details such as name, address, contact telephone numbers and email address and any other information provided at the time of registering on our Website via the Registration Pages;
2.2. Information to assist in the operation of our services including where available your IP address, operating system and browser type. This is statistical data about our users browsing actions and patterns, and does not identify any individual;
2.3. If you contact us, we may keep a record of that correspondence;
2.4. Details of transactions you carry out through our Website and fulfilment of your orders.
3. THE INFORMATION WE HOLD ABOUT YOU
3.1. We may receive information about you directly from you when you submit information to us through our Websites (for example by filling in forms on the Websites or indicating that you would like to join our mailing list). We may also ask you for information when you report a problem with our Websites.
3.3. If you contact us by telephone or in writing, we may keep a record of that correspondence or phone call.
3.4. In addition, we may receive your personal information from our direct marketing activities.
3.5. We may monitor or record communications with us in which you take part:
- to assist us with the development of our services;
- to train our staff;
- if so requested by order of the Court, regulatory body or law enforcement organisation.
4. PURPOSES FOR WHICH WE HOLD AND USE YOUR INFORMATION
4.1. We may use your information for a number of purposes which are outlined below:
4.1.1. The provision of services to you
- To administer and maintain our records;
- To ensure that our service continues to be the most appropriate service for your needs and that content from our websites is presented in the most effective manner for you and your computer;
- To verify your identity and to respond to any query that you may raise with us;
- To fulfil any contractual obligations we have with you.
4.1.2. We reserve the right to send all customers of our services email communications from time to time regarding updates and changes to our services and any technical, administrative and legal notices relevant to our websites which we consider essential.
- We may use your data to provide you with information about our services or products which may be of interest to you and we may contact you about these by [post or telephone or email].
4.1.4. Other purposes:
- Your information may be used by us for the purpose of research and statistical analysis and internal customer service monitoring;
- We may disclose information to its subsidiary companies or to a Court, regulatory body or law enforcement agency;
5. KEEPING INFORMATION UP TO DATE AND SECURE
5.1. If any of the information that you have provided to us changes, for example if you change your email address or other contact details or if you wish to cancel your registration with us, please let us know the correct details by sending an email to us.
5.2. We are committed to protecting the security of your personal information. We have in place a level of security appropriate to the nature of the data and the harm that might result from a breach of security.
6. YOUR RIGHTS
6.1. You may have certain rights under the Data Protection Act in relation to the information that we hold about you. These rights include the rights set out below:
- You have the right to be informed – all organizations must be completely transparent in how they are using personal data (personal data may include data such as a work email and work mobile if they are specific to an individual).
- You are entitled to have access to your personal data. The right of access - individuals will have the right to know exactly what information is held about them and how it is processed. You may request by writing to us (at the address given below), details of your information which we hold and the purposes for which it is held. We will provide this information within 40 days of your request, subject to any routine processing continuing between that time and the time of response.
- The right of rectification - individuals will be entitled to have personal data rectified if it is inaccurate or incomplete.
- The right to erasure - also known as "the right to be forgotten", this refers to an individuals right to having their personal data deleted or removed without the need for a specific reason as to why they wish to discontinue. You are entitled to request that we stop using information about you for the purpose of direct marketing (i.e. the communication to you (by whatever means) of any advertising or marketing material);
- The right to restrict processing - an individuals right to block or suppress processing of their personal data.
- The right to data portability - this allows individuals to retain and reuse their personal data for their own purpose.
- The right to object - in certain circumstances, individuals are entitled to object to their personal data being used. This includes, if a company uses personal data for the purpose of direct marketing, scientific and historical research, or for the performance of a task in the public interest.
- Rights of automated decision making and profiling - the GDPR has put in place safeguards to protect individuals against the risk that a potentially damaging decision is made without human intervention. For example, individuals can choose not to be the subject of a decision where the consequence has a legal bearing on them, or is based on automated processing.
8. CONTACT DETAILS